RETURN
AND
EXCHANGE

Free in-store returns

Return your items free at any Pinkmart location around the country. if your return is due to change of mind then just make sure you present in store with proof of purchase (within 30 days from delivery) and that your item meets the returns conditions located here. 

Please choose carefully when purchasing merchandise designated as clearance in store and online, as change of mind returns will not be accepted. Subject to availability, an exchange for an identical item (same style, model etc) may be provided. 

Our policy included the change of mind limits do not exclude or replace your rights under consumer guarantees of the Australian consumer low, regulations or otherwise as required by low. 

Return by mail 

We’ve partnered with Post Office to make returning online orders even easier. Choose from more than 1,300 drop-off locations, open seven days a week.

To return with Post Office, make sure your item:

  • Meet the below returns conditions (unless the product does not meet the consumer guarantees)
  • Was purchased on Pinkmart
  • Maximum size is 120cm cubic dimensions
$6.95 fee applies for Post Office Drop-off (Cheapest Option); courier pickup costs extra. See Post Office for details.

RETURNS
CONDITIONS

What can I return or exchange and when?

If you change your mind on an item, you can return it for an exchange or refund. Please see returns policy here for further details and return conditions. The change of mind policy does not impact your rights under the Australian Consumer Law and Regulations.

Please note all return items are reviewed upon processing to ensure they meet the return conditions listed in the policy. Goods that do not match return conditions will be returned to the customer.

Exchanges 

How do I exchange an item?

Easy in-store exchange 

Whether you bought it online or in-store, you can bring your item in-store to 

exchange it. For online orders, we will need to issue you a refund back to your original method of payment via our online returns system. You can then re-purchase an alternative size, colour or item in-store.

Online exchange 

You can exchange your item for one of a different size or colour by sending it back and 

requesting an exchange. There will, however, be extra shipping and handling fees. If the item you’re exchanging it for is of a higher value, you will also be charged the difference.

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